Refund policy
Refunds, Returns & Exchanges
We hope you will be happy with your order but understand that occasionally things can go wrong and you may need to return something to us and we are here to help resolve any issues you may have.
Provided the item you purchased is as new, in all its original, unopened packaging and hasn't been used or marked in any way you are welcome to return it to us for exchange or refund within 14 days of receipt.
Before posting, please contact us at sales@performancelights.co.uk to advise the reason for the return and to obtain a Returns Authorisation Number. If your return is accepted you will have 14 days from the date the return is accepted to return the item to us.
Items sent back to us without first requesting a return will not be accepted.
We regret that we do not offer free returns. You are responsible for returning items to us and covering the cost of doing do.
Please write your returns number clearly on the outside of the parcel, and include a copy of your original invoice with the returned item. This helps us to process your return as quickly as possible.
We recommend the use of an insured, tracked service for all Returns, as we can't issue a refund if it is lost or damaged en route back to us. If that happens you will need to claim from the postal service or delivery company used for the return.
Once we have received the Return we will test and/or inspect the item(s) within 5 working days, from date of receipt, to decide whether or not the Return is eligible for a refund or exchange. If any item is found to be incomplete or damaged then a refund or exchange will be declined and the item(s) will be returned to the customer upon payment of return postage costs.
If the Return is accepted then a refund for the item, excluding postage costs, will be made within 3 working days after inspection.
If the item is being returned due to our error and this has been agreed in writing by Performance Lights, then any return postage incurred will be reimbursed provided the most cost-effective service has been used.
VERY IMPORTANT: If you are returning an item from outside of the UK, the package will require a customs label. Please write clearly on it: “ITEM BEING RETURNED TO SELLER FOR REFUND.” If you don’t do this, UK customs may attempt to charge us customs duty on the item. If that happens we will not be able to accept the delivery, and the item will be returned to you by the postal service.
Our return address is:
PL Returns
c/o AutoArt Limited
Unit 1 Block B
Harriott Drive
WARWICK
CV34 6TJ
UNITED KINGDOM
Damages and issues
Please inspect your order upon receipt and contact us at sales@performancelights.co.uk within 48 hours of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns for items damaged during fitment.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in ALL its original inner and outer packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.