Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@performancelights.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@performancelights.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@performancelights.co.uk.

Refunds, Returns & Exchanges

We hope you will be happy with your order but understand that occasionally things can go wrong and you may need to return something to us and we are here to help resolve any issues you may have.

Provided the item you purchased is as new, in all its original, unopened packaging and hasn't been used or marked in any way you are welcome to return it to us for exchange or refund within 30 days of receipt.

Before posting, please contact us at sales@performancelights.co.uk to advise the reason for the return and to obtain a Returns Authorisation Number.

We regret that we do not offer free returns.  You are responsible for returning items to us and covering the cost of doing do.

Please write your returns number clearly on the outside of the parcel, and include a copy of your original invoice with the returned item. This helps us to process your return as quickly as possible.

We recommend the use of an insured service for all Returns, as we can't issue a refund if it is lost or damaged en route back to us. If that happens you will need to claim from the postal service or delivery company used for the return.

Once we have received the Return we will test and/or inspect the item(s) within 5 working days, from date of receipt, to decide whether or not the Return is eligible for a refund or exchange. If any item is found to be incomplete or damaged then a refund or exchange will be declined and the item(s) will be returned to the customer upon payment of return postage costs. If the Return is accepted then a refund for the item, excluding postage costs, will be made within 2 working days after inspection.

If the item is being returned due to our error and this has been agreed in writing by Performance Lights, then any postage will be reimbursed provided the most cost-effective service has been used.

VERY IMPORTANT: If you are returning an item from outside of the UK, the package will require a customs label. Please write clearly on it: “ITEM BEING RETURNED TO SELLER FOR REFUND.” If you don’t do this, UK customs may attempt to charge us customs duty on the item. If that happens we will not be able to accept the delivery, and the item will be returned to you by the postal service.

If you wish to exchange an item correctly supplied by us you will need to pay the re-postage charge and any difference in price if applicable. If the exchange item costs less than the original we will refund the difference to you.

Our return address is:

PL Returns

c/o AutoArt Limited

Unit 1 Block B
Harriott Drive
WARWICK
CV34 6TJ
UNITED KINGDOM